Effective Date: February 12, 2025
At Diu Win (accessible at diuwingame.com.in), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your data when you use our services. By accessing or using our website, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
- Personal Information: Name, email address, contact number, date of birth, postal address, and identification documents for account creation or verification purposes.
- Financial Information: Payment details such as credit/debit card information or banking details for processing transactions.
- Technical Information: IP address, browser type, operating system, device information, and geolocation data.
- Gaming Activity: Records of your gameplay, betting history, and preferences.
- Communication Data: Any correspondence you send to us via email, chat, or other communication channels.
2. How We Use Your Information
Your information is used for the following purposes:
- To create and manage your account.
- To process transactions and verify your identity.
- To provide customer support and respond to inquiries.
- To improve our services by analyzing user behavior and preferences.
- To comply with legal and regulatory requirements, including anti-money laundering (AML) and responsible gambling measures.
- To send promotional materials (with your consent) about offers or updates related to Diu Win.
3. Sharing Your Information
We may share your personal information in the following cases:
- With regulatory authorities to comply with legal obligations.
- With payment processors for transaction processing.
- With service providers who assist in operating our platform (e.g., IT support or marketing agencies).
- If required by law enforcement or to protect our legal rights.
We do not sell or rent your personal data to third parties.
4. Data Retention
We retain your personal data only as long as necessary for the purposes outlined in this Privacy Policy or as required by law. For example:
- Financial transaction records are retained for regulatory compliance.
- Account information is retained while your account is active or as required by law after account closure.
5. Security of Your Information
We employ industry-standard security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. These measures include encryption protocols, firewalls, and secure server environments. However, no method of transmission over the internet is 100% secure; therefore, we cannot guarantee absolute security.
6. Your Rights
You have the following rights regarding your personal data:
- Access: Request a copy of the data we hold about you.
- Correction: Update or correct inaccurate information.
- Deletion: Request deletion of your data where applicable by law.
- Restriction: Limit how we process your data under certain circumstances.
- Withdrawal of Consent: Revoke consent for marketing communications at any time.
To exercise these rights, contact us at [email protected].
7. Cookies and Tracking Technologies
We use cookies to enhance user experience on our website. Cookies help us remember user preferences and analyze website traffic. You can manage cookie preferences through your browser settings.
8. Responsible Gambling
Diu Win promotes responsible gambling practices. We may collect additional information to ensure compliance with responsible gambling laws and provide tools like self-exclusion options for users who wish to limit their gaming activities.
9. Children’s Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal data from minors. If we become aware that a minor has provided us with personal information, we will delete it immediately.
10. Updates to This Policy
This Privacy Policy may be updated periodically to reflect changes in our practices or legal requirements. We encourage users to review this page regularly for updates.
11. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us at:
Email: [email protected]
Address: Diu Win Customer Service Center, Mohali, Punjab, India
By using Diu Win’s services, you acknowledge that you have read and understood this Privacy Policy.